Reference

Terms That Cover Your Account on pakjp1

These terms set out what you agree to when you open and use your pakjp1 account — from wallet deposits through DANA, OVO, or GoPay to how sessions are managed across your devices.

Account EligibilityWallet & Payment RulesSession & Device PolicyDispute ProcessAmendments Notice
pakjp1 Terms That Cover Your Account on pakjp1
CONTACT TERMS SUPPORT

Reach Us About Your Account Terms

If anything in these terms is unclear, or you need to raise a dispute or account query, our support team handles it directly. You can reach the team through live chat on the site, or by submitting a request through the account help section. We respond to policy and account queries during our published support hours — check the contact page for current availability.

Team online

Live Chat

Start a chat directly from your account page. Available during support hours for policy questions, wallet disputes, and account verification help.

Account Help Portal

Submit a written request through the help portal in your account settings. Useful for disputes, term clarification, or withdrawal holds.

Email Support

Send your query to our support address listed under the contact section. Include your account ID and the relevant transaction or policy reference.

HOW WE HANDLE THIS

Data, Security and Account Policy Practices

Your account data is handled under the data practices described in our privacy policy, which sits alongside these terms. Session data from your mobile access — whether you log in via browser on Android or through a saved shortcut — is retained only as long as needed for account security and dispute resolution. Cookie usage is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings. If you want to request a copy of your account data or ask us to correct it, contact support with your account ID and the specific request.

Data Retention

We keep account and transaction records for as long as your account is active and for a period afterward as required for dispute and audit purposes.

Cookie Policy

Cookies on pakjp1 handle your login session and basic site behaviour. No third-party advertising cookies are set without your knowledge. Adjust via browser settings.

Account Security

Two-step login verification applies when accessing your account from an unrecognised device. You'll receive an OTP to your registered number before the session opens.

Data Requests

To access, correct, or remove your personal data, raise a request through the account help portal. We respond to verified requests within the window set by applicable law.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your account and payments.

Yes. Any deposit made through DANA, OVO, or GoPay falls under these terms in addition to your e-wallet provider's own terms. Both sets of rules apply at the same time.

An active withdrawal request is processed under the terms in place when it was submitted. The updated terms apply to new transactions after the effective date shown in the update notice.

Access depends on local law in your current location. We cannot confirm availability outside eligible Indonesia regions, and attempting access from restricted areas may suspend your session.

Go to the account help portal, select the transaction in question, and submit a dispute. Attach your e-wallet receipt from DANA, OVO, or GoPay if you have one — it speeds up verification.

We hold the registration details you provided, your transaction history, session logs, and wallet verification records. You can request a summary through the account help portal at any time.

Contact support immediately via live chat. We can place a temporary hold on your account and trigger a fresh OTP-based login reset while we investigate the access event.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.