Reference

What You Agree To When Using pakjp1

These legal terms set out how your account works, what data we hold, and how we handle disputes — access to our platform depends on local law and is available only where permitted in eligible regions of Indonesia.

Account TermsData & PrivacyJurisdiction: IndonesiaDANA, OVO, GoPay scopeUser Rights
pakjp1 What You Agree To When Using pakjp1
POLICY CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, want to correct account data, or need to dispute a transaction linked to your DANA, OVO, or GoPay wallet, our support team handles legal and account queries directly. Use the channel that works fastest for you — we aim to respond to account and legal matters with a written record you can refer back to.

Team online

Live Chat

Start a live chat session from the account menu. Suitable for quick policy questions and wallet verification queries that need a prompt response.

Email Support

Send your legal or data request by email for a written trail. Include your registered wallet name — DANA, OVO, or GoPay — so we can locate your account fast.

Account Help Centre

The Help Centre inside your account dashboard covers common policy questions, data access requests, and steps for updating your registered wallet details.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is stored with access controls that limit who inside our operations can view it. We use SSL encryption across all sessions — mobile browser, desktop, and any saved login. Cookies on the site track session state and preference settings only; we do not sell cookie data to third parties. You can request a copy of the personal data we hold, ask us to correct it, or request deletion subject to legal retention requirements.

Data Retention

We keep transaction records for the period required under applicable financial regulations. Requests to delete personal data are assessed against these legal retention obligations before we action them.

Cookie Policy

Cookies manage your session and remember display preferences. No advertising cookies are placed without your consent, and you can clear them from your browser settings at any point.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you change your registered DANA, OVO, or GoPay wallet, a secondary identity check is required before the new wallet is activated.

Data Request Contact

To access, correct, or request deletion of your personal data, contact us via email with your registered account name and wallet type. We respond with a written confirmation.

Common Questions About Our Legal Terms

These are the questions we hear most often about account policy, data handling, and user rights on pakjp1. If your question is not covered here, reach out through live chat or email with your account details.

Access depends on local law and is available only in eligible regions. You are responsible for confirming that using the platform is permitted under the laws where you are located in Indonesia.

No. Each person may hold only one account. Duplicate accounts are suspended on detection, and any balance may be held while we review the situation under our account integrity policy.

The transaction goes to manual review until we verify identity. We match wallet names to registered account details before any deposit clears or withdrawal is sent.

Email our support team with your registered account name and the wallet type you use — DANA, OVO, or GoPay. We confirm receipt and process the request within the timeframe required by applicable rules.

Yes, subject to legal retention requirements. Transaction records must be kept for a regulated period. We will confirm which data can be deleted and which must be retained, and explain why.

These terms are subject to the laws of the jurisdiction you access the platform from. If there is a dispute, we encourage you to raise it with our support team first for a documented resolution path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.