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Start on pakjp1 in a Few Quick Steps

Creating your pakjp1 account takes a few minutes on your phone — fill in your details, verify your identity, and your wallet is ready to connect with DANA, OVO, or GoPay. Access is available where local law in Indonesia permits.

DANA, OVO, GoPay readyMobile-first account setupIdentity verification includedAvailable in eligible Indonesia regions
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pakjp1 Start on pakjp1 in a Few Quick Steps
ACCOUNT SAFETY SIGNALS

How We Keep Your Account Secure

Account security on pakjp1 covers four areas: how your data is transmitted, how your identity is confirmed, how your wallet connection is protected, and how access to your account is controlled. Every step is built to prevent unauthorised access before it becomes a problem.

SSL Data Encryption

All data you submit during registration — personal details, ID documents, wallet numbers — travels over SSL-encrypted connections so it cannot be intercepted in transit.

Identity Verification

We require a government-issued ID before wallet access is granted. This step protects your account from being claimed or misused by someone else if your credentials are ever exposed.

Wallet Name Matching

Withdrawals are only released to the wallet registered under your verified account name. This one-to-one match is our control against misdirected payouts and unauthorised withdrawals.

Data Access Controls

Your personal data is accessible only to account operations staff who need it to process your requests. It is not shared with third parties outside the payment processing chain.

What Happens When You Register

When you open your account, you'll move through three clear stages. First, enter a valid mobile number and email address — these become your login credentials and the channel we use for account alerts. Second, create a secure password; we ask for a mix of letters and numbers so your account stays protected. Third, complete

identity verification by submitting a copy of your national ID. This step is required before any wallet connection or withdrawal can proceed. Once verified, you link your preferred e-wallet — DANA, OVO, or GoPay — directly inside your account settings. Players in Batam and Yogyakarta go through the same flow on any Android or iOS

browser without needing a separate app download.

  • Identity Verification Uploading a national ID confirms your account is yours. It also unlocks wallet connections and withdrawal access so nothing is blocked when you need it.
  • Secure Login Credentials Your mobile number and email are both tied to the account. If you ever lose access to one, the other gives you a recovery path through our account support team.
  • Wallet Connection on Setup Link DANA, OVO, or GoPay right after verification. The wallet name you register must match the name on your account to keep withdrawals flowing without delays.
  • Cross-Device Access Once your account is created, it opens on any browser — mobile, tablet, or desktop. Your session, balance, and wallet settings carry over automatically when you switch devices.

Account

When you open your account, you'll move through three clear stages. First, enter a valid mobile number and email address — these become your login credentials and the channel we use for account alerts. Second, create a secure password; we ask for a mix of letters and numbers so your account stays protected. Third, complete identity verification by submitting a copy of your national ID. This step is required before any wallet connection or withdrawal can proceed. Once verified, you link your preferred e-wallet — DANA, OVO, or GoPay — directly inside your account settings. Players in Batam and Yogyakarta go through the same flow on any Android or iOS browser without needing a separate app download.

Explore the Lobby

Your details are encrypted for secure account access.

LOCAL WALLET OPTIONS

Connect Your Wallet After Registration

After your account is verified, head to the deposit section and pick your wallet. DANA, OVO, and GoPay are the three local payment rails we support — each one connects directly to your pakjp1 account balance. Open your wallet app, send to the account number shown on the deposit screen, confirm with your PIN, and the balance reflects on your account. The wallet name on your payment app must match your registered account name exactly — this is the single most common reason a first deposit gets held up, so check it during setup rather than after.

DANA Send from your DANA app to the account number shown at checkout. Confirm with your DANA PIN and the amount posts to your account balance once the transfer clears.
OVO Use OVO to transfer directly from your OVO wallet balance. The account number is displayed at the deposit step — copy it carefully before confirming inside the OVO app.
GoPay GoPay transfers work inside the Gojek app. Open the transfer or pay feature, enter the account number from your deposit screen, and authorise with your GoPay security credentials.
ACCOUNT HELP CHANNELS

Where to Get Help With Your Account

If you run into anything during registration — a verification step that won't progress, a wallet name mismatch, or a login issue — our account support team is reachable through the channels below. Have your registered mobile number ready when you contact us, as it speeds up verification on our end.

Live Chat Tap the chat icon in the corner of any page. Describe your issue and include your registered mobile number so the support team can locate your account and respond quickly.
Email Support Send a message to our support address from the email linked to your account. Include a screenshot if a step is stuck — it helps the team diagnose the problem on their end.
Account Help Centre The Help section inside your account covers wallet linking, name-matching rules, and ID upload requirements. Check there first — most registration questions are answered without waiting.

Common Questions About Signing Up

These are the questions we hear most often from people creating or accessing their pakjp1 account for the first time. If your question isn't here, live chat is the fastest way to get a direct answer.

You need a valid mobile number, an active email address, and a government-issued national ID for identity verification. Your e-wallet — DANA, OVO, or GoPay — is linked after verification is complete.

Verification timing depends on document clarity and submission volume. Upload a clear, unobstructed photo of your ID and the process moves faster. You'll receive a confirmation to your registered email once it's done.

Withdrawals are released only to the wallet registered under your verified name. A mismatch between your DANA, OVO, or GoPay account name and your registered name will hold up the payout until the details are corrected.

Currently, one primary wallet is linked to your account at a time. If you want to switch between DANA, OVO, and GoPay, contact account support and they'll walk you through the update process.

Yes — the full registration flow works on Android and iOS browsers without any app download. Your account, balance, and wallet settings carry over if you later switch to a desktop browser.

Rejections usually happen when the ID photo is blurry, cropped, or shadowed. Re-upload a clearer image in good lighting. If the issue persists, reach out via live chat with your account's registered mobile number ready.
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Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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